Terms & Conditions

1. GENERAL CONDITIONS

Access to and use of this website, as well as the products and services available, are subject to the following conditions.
By using this website, you agree to the Terms of Use, which may be updated occasionally. We recommend visiting this page regularly to stay informed of any changes made to the Terms of Use.
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or modify services without prior notice. We are not responsible if, for any reason, the website is unavailable at any time. Occasionally, we may restrict access to certain areas of the website.
Ekyval is not responsible for any damages or losses that may arise from the use of any information contained on this website.
Some links on this website lead to external sites belonging to Ekyval partners. When you click on these links, you will leave the Ekyval website, and we have no control over those sites, nor do we accept responsibility for their content.
To place an order, you must be over 18 years old and agree to provide accurate information that allows your order to be successfully processed.

2. PRIVACY POLICY

At Ekyval, we take the security of our website and the protection of our customers’ and visitors’ data very seriously.
Our privacy policy is presented below. Any changes to this policy will be published here in this statement.

What information do we collect?
We collect your name, phone number, postal address, email, and age for marketing campaigns, giveaways, and newsletters. Additionally, when you make a purchase on our website, we also collect delivery address information and payment details.
We may also collect other information about your experience on our website to help improve our service.

Registration password
Your password is stored in our database using secure encryption. We cannot retrieve your password in any way; however, you may request a new one through the “Forgot your password?” link.

How are the collected data used?
Your data allows our team to process your orders, notify you of important changes to website features, conduct surveys, and generate statistical information.

We may also periodically send you information (by email or post) about products, services, campaigns, promotions, and special offers. If you do not wish to be contacted for these purposes, you may unsubscribe in the following ways:

  • You can cancel your newsletter subscription in your personal account.
  • All newsletters you receive include a link to unsubscribe.

Pluraltex Unipessoal Lda, owner of the Ekyval brand, is committed to protecting your data, which will never be shared with third parties for marketing purposes.
When processing your order, your data (such as address and postal code) may be shared for fraud prevention and detection purposes.

What are cookies and how are they used?
A cookie is a small file sent to your computer and stored on your hard drive.
If you create an account on our website, your computer will store a cookie that allows automatic identification whenever you return.
Cookies are also used so our system can track your steps during a shopping session. If you do not accept cookies, you will not be able to use this website.

Updating your data
If you wish to verify the data you submitted to Ekyval, you may do so via email or through customer support. Proof of identity will be required before we disclose any information. This proof may be your email or other registration details.
You must keep this information secure, as you are responsible for any actions carried out through your account.
We recommend not storing your password in your browser, as anyone with access to your computer may view and use your personal information.

Security
Ekyval uses one of the most secure online ordering systems available and continuously improves its software to offer maximum security to its members.
We use a server certificate—also known as a digital certificate—that verifies our identity, as well as SSL (Secure Sockets Layer) encryption for data transmission.

3. INTELLECTUAL PROPERTY AND CONTENT

All intellectual property rights for software and content available through this website are owned by Pluraltex and are licensed and protected by laws and treaties worldwide. All such rights are reserved for Pluraltex and its suppliers.
You may save, print, or display website content for personal use only.
Publication, manipulation, distribution, or reproduction of any website content in any format, as well as linking it for business or commercial purposes, is not permitted.

4. SHIPPING AND DELIVERY

Ekyval ships orders to all EU Member States as well as Switzerland, with delivery times ranging from one to ten business days depending on the destination country.
Our partner carriers deliver Monday to Friday between 8:00 AM and 7:00 PM to the address you provide.

Track my order
When your order is shipped, you will receive a tracking code by email so you can locate it on the carrier’s website.
If you have difficulty locating your order, please contact our customer support team.

Delivery issues
If the carrier is unable to deliver your order, they will attempt delivery again the following day or contact you to schedule a new delivery. In the case of CTT Expresso, a notice will be left for you to collect the order at the post office.

Reshipping returned orders
If an order is returned to Ekyval due to customer responsibility and the customer wishes it to be reshipped or replaced, a fee of €5.00 applies for orders to Portugal and Spain, and €15.00 for all other countries.
This fee must be paid via bank transfer, and proof of payment must be sent to customer support or to [email protected], along with the returned order number and the name of the account holder who made the transfer.

Bank transfer details:

Pluraltex – Unipessoal, Lda
Banco Santander Totta
NIB: 001800033071312702010
IBAN: PT50 001800033071312702010
SWIFT: TOTAPTPL

5. PRICES AND PAYMENT OPTIONS

Payment methods
Ekyval offers the following payment methods: PayPal, Multibanco, MBWay, and credit card.
Please visit http://www.paypal.com for more information about PayPal payments.
Multibanco payments may be made through ATM machines or your online banking. This payment method takes approximately one business day to be confirmed. Your order will only be shipped once payment is received.

All prices include VAT (where applicable) at the legal rate in force. All prices are valid except in cases of typographical error.

6. CANCELLATION, RETURNS AND EXCHANGES

General conditions
Ekyval only accepts returns of products damaged during transport or with manufacturing defects. Products damaged or used by the customer will not be accepted.

If we receive returns that do not meet these conditions, the customer will not be entitled to a refund and will be offered the option to have the items shipped with their next order. If the customer refuses and wishes to retrieve the item, they must schedule a pickup at our facilities and cover the associated costs.

To exercise your right of return, please contact us at: [email protected].

Order cancellation
Orders can only be cancelled if they are still pending, meaning they have not yet been packed or shipped. To cancel, you must:
Contact us by email or phone and provide all order details along with your request to cancel.

Order/product returns
Shipping costs are free if the return is due to Ekyval’s responsibility.

Product exchanges
Ekyval does not accept product exchanges.

Refund methods and timeframes
Ekyval will make every effort to refund the customer quickly, with a maximum period of 15 days from the date the returned item arrives at our warehouse.
For cancelled orders (paid orders not yet shipped), the maximum refund period is 5 days.

Refunds will be issued as follows:

  • If you paid by MBWay or Multibanco, please provide your bank details so we can process the refund.
  • If you paid by PayPal or credit card, the refund will be issued using the same payment method.

Refund of shipping costs
We refund shipping costs for orders returned due to Ekyval’s responsibility (e.g., defective or incorrect products). However, we do not refund shipping costs if only one item in a multi-product order has an issue.

When the return is the customer’s responsibility, all shipping and return costs are borne by the customer.

7. PRODUCT INFORMATION

We take all necessary precautions to ensure that product details, descriptions, and prices displayed on the website are accurate. However, we reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.

Order refusal may also occur for the following reasons:

  • Product out of stock.
  • Inability to obtain payment authorization.
  • Fraudulent orders.

If there is any issue with your order, we will contact you immediately.

We do everything possible to keep your order and payment data secure. However, we cannot be held responsible for any loss you may suffer if a third party gains unauthorized access to data you provided when accessing or ordering from our website.

Ekyval may modify prices without prior notice. All prices include VAT (where applicable) at the legal rate in force.